Any claims for damaged or missing goods must be made immediately email to - All other claims must be forwarded within 7 days of receiving goods. No goods will be accepted for return after 30 days. All deliveries must be checked upon delivery.

For goods incorrectly ordered, a restocking fee may be applied to any goods approved for return credit. Restocking fees apply for an item returned in non-original condition. Cost of restocking an item returned in non-original packaging are 20%. Cost may vary depending on the particular state of the item and accessories which will be assessed upon arrival. Please be aware that shipping an item in other than original packaging could not guarantee safe delivery and is solely under the sender's responsibility.

Prior to returning any goods prior arrangements must be made with Pong Original by email to and an RMA form and number must be received by the customer. This form will then need to be sent to us with the items being returned, if the RMA form is not with the items sent back then Pong Original will not accept the package until the form is received.